AFTER-SALES SERVICE POLICIES
This warranty does not affect your legal rights in accordance with the laws and provisions of your country or region. The terms specified in this warranty should be executed to the extent permitted by the laws of your country or region. When the warranty period of this policy is not sufficient to cover the scope of the law in your country or region, your local policy regulations shall prevail.
I. Limited Warranty
How to obtain limited warranty service if the product does not work properly during the warranty period? Email us at email@example.com for after-sales service. Your email should contain a valid purchase order number or any other proof of purchase.
LOTMAXX will try to analyze and solve your problem through remote assistance like email and online video chat. If the problem cannot be solved through remote communication, and the problem occurs within the warranty period, LOTMAXX will repair the product and provide after-sales service for free.
This warranty does not apply to
*products or parts whose warranty expired;
*products purchased through channels that are not authorized by LOTMAXX, or products resold by other buyers;
*normal discoloration, wear and tear, and consumption that occur during the use of the product;
*failure or damage is caused by incorrect or improper use, maintenance, or storage, including improper handling, use of the product not for the reason intended purpose, improper plugging or unplugging of external devices, drops or improper external crash; contact with or exposure to improper temperatures, solvents, acids, alkalis, water intrusion, etc., an infestation of insects or rodents or intrusion of foreign objects resulting in the breakage, dust, damage of the product or parts (such as housing, components, wiring, etc.);
*failure or damage caused by installation, repair, alteration, addition, or removal by any agency or personnel not authorized by LOTMAXX;
*damage caused by unauthorized modification, disassembly, or removal of the casing, or damage due to failure to follow the official manual or instructions;
*products or parts whose original identification information has been modified, altered, or removed;
products or parts of which you cannot provide a valid receipt or any other documents that can prove the warranty status;
*failure or damage caused by using software that is illegally authorized, non-standard, or not publicly available;
*damage caused by reliability or compatibility issues due to the use of unauthorized third-party parts;
*failure or damage caused by a virus infection, hacker attacks, or other malicious infringements;
*failure or damage caused by force majeure or accidents;
damage that occurs during its transit back for repair;
other failure or damage not caused by the quality of the product;
*products that can operate uninterruptedly or without errors.
LOTMAXX does not assume responsibility for the issues above. If you run into the issues above, contact relevant parties for solutions.
1. Within 15 days of receipt of the purchased product, if you find any manufacturing defect, malfunction, or parts missing, you can request a replacement product. LOTMAXX will cover the cost of shipping to and from your location if LOTMAXX or an authorized technician confirms that the issue is covered by the warranty and cannot be fixed
2. If you find any manufacturing defects, malfunctions, or missing parts you can be entitled to warranty service or a paid replacement product. If you choose a paid replacement product, the paid replacement will be subject to one-way shipping and restocking fee. Product is damaged within 30 days of receipt, you will pay us a 15% restocking fee and be responsible for return shipping costs. If the product is damaged after 30 days of receipt, you will pay us 30% of the restocking fee and be responsible for return shipping costs. Exceed 3 months of receipt of the unit is no longer eligible for replacement.
You cannot request a replacement service if
*the product is out of warranty;
*the product was purchased from non-LOTMAXX channels;
*the product returned to LOTMAXX does not include all original accessories, attachments or packaging, or items that were damaged due to improper use;
*the product is found to be free of defects after all appropriate tests;
*you fail to provide valid proof of purchase, order number, or other legal proof;
*failure or damage is caused by incorrect or improper use, maintenance, or storage, such as improper handling; use of the product not for the reason intended purpose; improper plugging or unplugging of external devices; drops or improper external crash; contact with or exposure to improper temperatures, solvents, acids, alkalis, water intrusion, etc.; infestation of insects and rodents or intrusion of foreign objects resulting in the breakage, dust, damage of the product or parts (such as housing, components, wiring, etc.);
*failure or damage is caused by any installation, repair, alteration, addition, or disassembly by agencies or personnel who are not authorized by LOTMAXX;
*modification, alteration, or removal of the original identification information of the product or components;
*damage is caused by uncontrollable external events (fire, flood, strong wind, or thunderstorm);
*the replacement product functions well after some tests upon the receipt of the replacement product sent from LOTMAXX.
the product received fails to be sent back to LOTMAXX within seven (7) calendar days after xTool confirms the replacement request.
III. Warranty scope and period
Warranty scope Warranty period Instructions
FDM 3D Printer
MSLA 3D Printer
Spare Parts and gifts
III. Warranty scope and period
Auto leveling kit, Laser engraving kit, and touch screen and Hot-end
Wearing Parts(Wear parts include nozzle, hot-end, build plate, belts, pneumatic coupler, Teflon tube, thermistor, and fans)
No Warranty(if factory damage, free replacement is available)
The "warranty period" above starts from the date of receipt of the product, with the invoice date as a reference. Therefore, please keep your invoice as proof of purchase.
If there is no valid invoice, the warranty period will start from the date when the product leaves the factory.
Warranty for 3D Printer: The printing quality depends on many factors. The slicing gcode setting, the model level, the hotbed level, and the temp setting for the nozzle and the hotbed too.
Warranty for 3D Printer:
(1) If any sign of the 3D Printer being broken is noted during the first unpacking inspection, LOTMAXX promises to provide after-sales warranty service for the 3D Printer;
(2) Within the warranty period, if the 3D Printer fails to function properly (fails to printing, etc.) with no obvious defect noted though, LOTMAXX promises to provide after-sales warranty services for the 3D printer;
(3) Within the warranty period, if any damage(including but not limited to the rupture caused by improper handling process or damage caused by overload voltage or wiring mistakes), LOTMAXX does not provide after-sales warranty service for the 3D printer.
IV. Special Notes
Product packaging, complimentary items, consumables, and accessories are not covered by the warranty, but if problems occur when the product is under use for the first time after it's purchased, the product can be replaced without charge. LOTMAXX will charge some fees to cover the costs if there's a need to add packaging, accessories, or need for refurbishment.
LOTMAXX will not be responsible for any other promises made by agents that are not guaranteed by LOTMAXX.
For products that will be discontinued or have been discontinued, relevant departments of our company will issue an announcement and send a contact letter to the agents to inform the final maintenance date of the product after which the warranty service will be terminated.
For products sold with separate agreements on after-sales service terms, the contract confirmed by LOTMAXX shall prevail.
If you submit a valid claim under this Limited Warranty, LOTMAXX at its sole discretion will (1) provide you with detailed instructions and new or refurbished parts to repair the product; or (2) authorize your return of the product for (i) repair with new or refurbished parts, (ii) replacement with a new or refurbished product that is equivalent to the product to be replaced, or (iii) a refund of the purchase price.
V. Scope of responsibility
During the provision of after-sales service, LOTMAXX will cover the loss of product only when it assumes the responsibility for transit and repair.
UNLESS OTHERWISE REQUIRED BY LAW, IN NO EVENT SHALL LOTMAXX BE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE LOTMAXX’S PRODUCTS, HOWEVER, CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF LOTMAXX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
VI. Relationship of Consumer Law to this Policy
This warranty gives you specific legal rights, and you may have other rights that vary from state to state (or from country to country or province to province). Except as permitted by law, LOTMAXX does not exclude, limit, or suspend other rights you may have, including those that may arise from noncompliance with a sales contract. To fully understand your rights, you should consult the laws of your country, province, or state.
Policy Restrictions Subject to Consumer Law.
To the extent permitted by law, this warranty and the remedies created are exclusive and in lieu of all other warranties, remedies, and conditions, whether oral, written, statutory, express, or implied, to the extent permitted by law. LOTMAXX disclaims all statutory and implied warranties, including, but not limited to, warranties of merchantability and fitness for a particular purpose, and warranties against hidden or delayed defects. to date, such warranties cannot be disclaimed, and LOTMAXX limits the duration and remedies of such warranties to the duration of this express warranty and, at LOTMAXX's option, to the repair or replacement services described below. Some states (countries and provinces) do not allow limitations on the duration of implied warranties (or conditions), so the above limitations may not apply to you.
NOTE: This after-sales policy may vary according to local laws and regulations, and LOTMAXX reserves the right to interpret and modify this warranty policy at any time at its sole discretion.