Return & Refund Policy

Return & Refund Policy

 

Website Privacy Policy

Thanks for shopping at www.lotmaxx.com.  We understand that sometimes things don’t go according to plan.  If you are not entirely satisfied with your purchase, we’re here to help.  Contact our friendly Support Team for any queries about returns or refunds.  Our main terms are detailed below

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must follow the criteria below:

  • Unused and in the same condition that you received it. 
  • All accessories must be returned
  • Returned in the original packaging. 
  • If your item was not purchased directly from us, we need to have the receipt or proof of purchase. 

In order to protect all customers and ensure that all returns and exchanges are handled fairly, 3DPRSHOP Ltd may decline your return or exchange in some situations, such as: 

  • Products that have been defaced
  • Products with missing labels
  • Products that have been lost or damaged

    Please contact Lotmaxx before returning and Postage paid at own cost.
    warehouse address:
    Los Angeles warehouse, USA.
    (Consignee)
    4PX USGRS B6294T8
    (Address)
    5610 Grace Pl
    (City)
    Commerce
    (State/Prov.)
    California
    (Country)
    United States of America
    (ZipCode)
    90022
    (Tel)
    3235970311


    New York warehouse, USA.
    (Consignee)
    4PX USGRS B6294T8
    (Address)
    1000 High St
    (City)
    Perth Amboy
    (State/Prov.)
    New Jersey
    (Country)
    United States of America
    (ZipCode)
    08861
    (Tel)
    7184542809


    Frankfurt warehouse, Germany
    (Consignee)
    4PX DEGRS B6294T8
    (Address)
    Albert-Schweitzer-Str 1
    (City)
    Grolsheim
    State/Prov.)
    Rheinland-Pfalz
    (Country)
    Germany
    (ZipCode)
    55459
    (Tel)
    0151-66342177

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will usually receive the credit within 3-5 working days, depending on your card issuer’s policies.

Shipping

You may be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.