Refund policy

Website Privacy Policy

Thanks for shopping at We understand that sometimes things don’t go according to plan.  If you are not entirely satisfied with your purchase, we're here to help.  Contact our lovely Support Team for any questions about returns or refunds.  Our terms are detailed as below




You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must follow the criteria below:

  • Unused and in the same condition that you received it. 
  • All accessories must be returned
  • Returned in the original packaging. 
  • If your item was not purchased directly from us, we need to have the receipt or proof of purchase. 

In order to protect all customers and ensure that all returns and exchanges are handled fairly, Lotmaxx  may decline your return or exchange in some situations, such as: 

  • Products that have been defaced
  • Products with missing labels
Products that have been lost or damage

Please contact Lotmaxx before returning and Postage paid at own cost.


    Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will usually receive the credit within 3-5 working days, depending on your card issuer's policies.